Last Updated: October 19, 2025
At Sellable Marketing Agency, we value transparency and fairness. This policy outlines the terms of refunds and cancellations for our digital products, services, and subscriptions.
1. General Policy
Due to the nature of digital services and project-based work, refunds are not automatically issued once work has commenced, files have been shared, or access to materials has been granted. However, we review refund requests case by case to ensure fairness.
2. Eligibility for Refunds
You may be eligible for a refund if:
- A payment was made in error and no work has started.
- You cancel a service before project initiation.
- A technical issue on our platform prevents access to purchased content or services.
Refunds are processed to the original payment method within 7–10 business days after approval.
3. Non-Refundable Items
Refunds are not applicable to:
- Completed design, marketing, or development projects.
- Subscription periods already used.
- Customised strategies, consultations, or training sessions once delivered.
- Promotional credits or limited-time offers.
4. Cancellations
You can cancel a subscription or service renewal anytime before the next billing date through your account dashboard or by contacting us directly at clients@sellablemarketing.com. After cancellation, access remains active until the current billing period ends.
5. Dispute Resolution
If you are dissatisfied with a product or service, we encourage you to contact us first. Our team will review your case and offer practical resolutions, which may include additional service time, credit toward future work, or other goodwill options.
6. Contact Us
For refund or cancellation requests, please contact our billing team:
Email: hello@sellablemarketing.com